Jan is absolutely fantastic and 100% dog whisperer. You can tell she does what she does because of her love for dogs and helping build relationships between owners and dogs. Of course she is great with the dog training, but she offers way more than that. She has provided insights and materials that have helped me better understand the behavior of my pup and to think of her as a member of the family and that we were going to have a relationship that needs work and love on both ends, not a robot that needs to be perfect. I feel like she provides therapy and confidence to me along with help with the pup every time we see her! I appreciate the approach she takes with positive reinforcement vs. "no's" or scaring into behaving tactics - it reminds me of the approach in which we teach our children (why shouldn't we teach our dogs any different?!). She has also always made herself a resource to me and will text back almost immediately with answers to any questions or will reach out to her network to get an answer. She was a huge help when our pup had diarrhea for 2+ months and when we were deciding where to spay and what type of spay (Jan was a vet tech and does a lot of research so I value her opinion!!). She will help troubleshoot problems even if she's not there.